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FAQ / QUESTIONS / FEEDBACK
Q. How is electricity supplied to the mobile video game truck?
A. We have an onboard generator to supply all necessary electrons
Q. Will your mobile video game truck fit at our house?
A. We require at least 60′ of fairly level space for parking, plus some room to pull in and out. We usually fit nicely in front of most homes but it is always good to check with your neighbors to give us a little extra room. Although our drivers are skilled we prefer to pull straight into the allotted space, parallel parking a trailer is just not realistic. If your street is narrow and/or we will not have the room to turn around please notify us beforehand.
Q. What happens in bad weather?
A. Since our game truck theaters are fully enclosed, insulated, and climate controlled environment, rain is never an issue and we will still show up for your party/event. If weather prevents us from traveling, we will need some understanding and we'll work together to reschedule or refund your money.
Q. What about germs from everyone handling the controllers?
A. We make every attempt to keep the equipment clean.
Q. Are your games appropriate for my event?
A. All games have ESRB ratings. You can request a rating limit or select specific games to be played at your request.
Q. What foods and beverages are allowed in the mobile video game truck?
A. Sorry, but due to our high quality theater and our commitment to the cleanest and most prestigious game truck in our industry we do not allow any food or beverages inside.
Q. Do we need to supervise the party?
A. While parents or others are always welcome to observe or participate in the gaming it is normally not necessary, however, we do ask that at least one adult/host be present to help supervise younger kids. A-1 Express Gaming Video Game Truck Theater party/event includes one of our highly trained GameMasters who will run the event for you.
Q. Is there an age limit to the gamers?
A. While people can start gaming at a very young age, we ask that our attendees be able to take direction from our GameMaster. We will do a party for 6 year olds as long as there are parents or older siblings helping inside the theater during the party, otherwise we recommend parties for kids 7 years old and up.
Q. How many people can the gaming trailer hold?
A. We are equipped to accommodate up to 24 players at one time.
Q. What is your cancellation policy?
- Rescheduling an event is always an option and can be done one time without incurring any cancellation charges.
- Cancellations made 5 or more days prior to an event will incur any cancellation charge.
- Cancellations made 3-5 days prior to an event will incur a 50% non-refundable cancellation charge.
- Cancellations made less than 2 days prior to an event will incur a non-refundable cancellation charge equal to the amount of full event.
Q. Can I book additional hours on the day of the event?
A. Additional hours may be booked the day of the event if we do not have another scheduled party. It is always best to book additional hours before the event to assure enough playing time.
Q. Where can the video gaming truck be setup?
A. We are self contained so we can setup anywhere there is level parking; your home, public parks, businesses, pools, schools, sports fields, churches, community centers, etc.
